Eligibility for Refund:
1.1. Shalom Instruments offers refunds for products purchased directly from our official website or authorized distributors. If you purchased our product from a third-party retailer, please refer to their respective refund policies.
1.2. To be eligible for a refund, the product must be returned within [5 days] from the date of purchase. Beyond this period, we will not be able to process a refund.
Grounds for Refund:
2.1. Defective or Damaged Product: If you receive a defective or damaged product, please contact our customer support team within [2 days] of receiving the item. We will initiate a return process and issue a refund or provide a replacement upon receiving the returned item.
2.2. Dissatisfaction with Product: If you are unsatisfied with your purchase due to reasons other than defects or damages, you may request a refund within [2 days] of receiving the item. In such cases, the product must be returned in its original condition, unused, and with all the original packaging intact.
Non-Refundable Items:
3.1. Custom Orders: Products that have been customized or personalized according to your specific requirements are not eligible for a refund, unless they are defective or damaged.
3.2. Downloadable Software: All downloadable software and digital products are non-refundable once the download link has been provided.
Return Shipping:
4.1. In the case of a defective or damaged product, Shalom Instruments will cover the return shipping costs. We will provide you with a prepaid shipping label for the return.
4.2. For returns due to reasons other than defects or damages, the customer is responsible for the return shipping costs.
Refund Process:
5.1. To initiate a refund, please contact our customer support team at admin@shalominstruments.com. Provide details of your order, the reason for the refund request, and any supporting evidence (such as images of a damaged product).
5.2. Once we receive your request and verify the eligibility for a refund, we will process the refund within [4-6 days]. The refund will be issued using the same payment method used for the original purchase.
Late or Missing Refunds:
6.1. If you haven't received your refund within the specified timeframe, please check your bank account or contact your credit card company. There may be a processing time before a refund is posted.
6.2. If you've done the above and still haven't received your refund, please contact our customer support team for assistance.
Amendments to the Refund Policy:
7.1. Shalom Instruments reserves the right to modify or update this refund policy at any time without prior notice. Changes to the policy will be effective upon posting on our website.
Contact Information:
If you have any questions or concerns about our refund policy, please contact us at: Email: admin@shalominstruments.com. This Refund Policy is effective as of [9th Mar 2023] and supersedes any prior policies or statements regarding refunds.
Shipping Destinations:
1.1 Shalom Instruments ships products to customers Domestically and Internationally.
Order Processing Time:
2.1. We strive to process and ship orders as quickly as possible. Once your order is ready and payment is confirmed, our team will typically process the order within [2-3business days]. Please note that processing time may vary during peak seasons or promotional periods.
Shipping Methods:
3.1. Shalom Instruments partners with reputable shipping carriers to ensure reliable and timely deliveries. The available shipping methods for your location will be displayed during the Invoicing.
Shipping Costs:
4.1. Shipping costs will vary depending on the destination, shipping method chosen, and the weight or dimensions of the product. The shipping charges will be calculated and displayed during the Invoicing.
Order Tracking:
5.1. Once your order is shipped, you will receive a shipping confirmation email containing the tracking information for your package. This allows you to monitor the status of your shipment and estimate the delivery date.
Customs and Import Duties:
6.1. For international shipments, customs duties, taxes, and import fees may apply. These charges are the responsibility of the customer and will be assessed and collected by the customs authority in the destination country. Please be aware of your country's customs regulations and charges before placing an order.
Delivery Timeframe:
7.1. The estimated delivery timeframe for your order will depend on the shipping method selected and the destination. While we make every effort to ensure timely deliveries
(2-10 Days), please understand that delivery times may be influenced by external factors beyond our control, such as customs delays or unforeseen logistical challenges.
Shipment Delays:
8.1. In the event of unforeseen circumstances or shipping delays, we will notify you promptly via email or phone. Shalom Instruments will work diligently to resolve any issues and keep you informed about the status of your shipment.
Incorrect Shipping Information:
9.1. It is essential to provide accurate and complete shipping information during the checkout process. Shalom Instruments will not be responsible for delays or non-delivery resulting from inaccurate or incomplete shipping details provided by the customer.
Undeliverable Packages:
10.1. If a package is deemed undeliverable by the shipping carrier due to incorrect address or other reasons, it will be returned to Shalom Instruments. In such cases, we will contact you to arrange for reshipment, and additional shipping charges may apply.
Order Cancellation:
11.1. If you wish to cancel your order before it has been shipped, please contact our customer support team immediately. Once the order has been shipped, it cannot be canceled, and our standard return policy will apply.
Contact Information:If you have any questions or concerns regarding our shipping policy, please contact us at: Email: admin@shalominstruments.com
This Shipping Policy is effective as of [09 Mar 2023] and supersedes any prior policies or statements regarding shipping and delivery.
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